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Quynh Nguyen's avatar

That was an excellent read. Thank you for the emphasis on delivering value. The added column « Achieved Outcome » is a great idea. For my own learning benefit : How would one use it typically? Move the « Done » ticket to that fourth column and update the ticket with the achieved outcome (eg. NPS increase by 10% in one month)?

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William Meller's avatar

Inspiring reading, thanks for that! Very inspirational, with the fourth column saying that most teams track "To Do," "Doing," and "Done." But for Cutler, there’s a crucial fourth column that changes everything: "Achieved Outcome."

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